Frequently Asked Questions
Frequently Asked Questions
The purpose of this page is to answer as many frequently asked questions as possible. However, if you still have questions, don’t hesitate to contact us for clarity. If your questions have been adequately answered and you are confident to proceed and place an order, please checkout our products page for available offers. Our website using a shopping cart system to facilitate the order and payment process. It is very easy and intuitive but if you’re very new to this, please get some information on how to order.
Packaging and Shipping (3)
We have compiled statistics and published a list of countries we have made successful deliveries to since December 2005. Most people contact us to ask specific questions about various destinations such as
- Do you deliver to the UK?
- Do you deliver to the US?
- Do you deliver to Canada?
- Do you deliver to Australia?
- Do you deliver to Europe?
- Do you delivery to Mexico?
- Do you delivery to Italy?
…and the list goes on and on. We advertise our delivery as “worldwide” or “international” because truly that’s what it is but can’t boast that we have made deliveries to all countries on the planet.
However, we have covered more than 60% of countries in the Americas, Europe and Asia. The process is pretty much the same for every country, although some countries are slightly more challenging to deliver to than others.
However, there is no risk of trying on the client’s part because you are fully protected by our re-ship and refund policies. If delivery to your location fails, we re-ship. If the second attempt fails, you receive a full refund.
Part of this question has already been answered under product packaging. We combine several techniques such as mislabelling and masking of products to make the content of the package virtually undetectable at customs. We have maintained a 100% success rates for both national and international deliveries for almost two years now.
Re-ship and Refunds
However, it is worth noting that not all shipping destinations are the same and we haven’t shipped to every country on the planet yet. In the unlikely event that a package is seized by customs, we re-ship the product without charging any additional shipping fee. If the second attempt fails, then the customer gets a 100% refund for the cost of the products as per our reship and refund terms and conditions.
Several clients ask this question but we never give a very direct response and that’s understandable. For security and privacy reasons there are questions we can’t answer because one never knows who’s asking. The reason why most prospective clients ask this question is because they want to know whether we labelle the package with the real names of the products and whether the contents of the package is easily detectable.
Masked and Undetectable Contents
In line with our efforts to protect your privacy and security and ensure that you have a 100% chance of your package passing through customs, we do everything possible to package your products in a discreet manner and ensure that the content of the package is masked and not detectable. Explaining specifics will jeopardise our operations. Be confident that your privacy and security is our concern.