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Do your packages pass through customs undetected?

Discreet Shipping

Part of this question has already been answered under product packaging. We combine several techniques such as mislabelling and masking of products to make the content of the package virtually undetectable at customs. We have maintained a 100% success rates for both national and international deliveries for almost two years now.

Re-ship and Refunds

However, it is worth noting that not all shipping destinations are the same and we haven’t shipped to every country on the planet yet. In the unlikely event that a package is seized by customs, we re-ship the product without charging any additional shipping fee. If the second attempt fails, then the customer gets a 100% refund for the cost of the products as per our reship and refund terms and conditions.

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Frequently Asked Questions

Privacy and Security (2)

No signature required

You are NOT required to sign because collecting the package. We deliver on “no signature required” basis. You read that right. Signature is NOT required. This is in line with our commitments to safeguard your privacy and security to the greatest possible extent. As long as your delivery address is correct, we shall deliver to anyone at the address without requesting a signature.

Alternatively, we can deliver the package directly into your mail box if you have one. That way you are free to collect anytime at your convenience without even having to meet the delivery guy.

No package signing required

In compliance with our privacy/security procedures, we are not interested in your real identity. Our interest is getting the package to you on time. We do not require you to sign when collecting the package. As a result anyone at your address can collect the package for you when the delivery arrives. Alternatively, we can deposit the package directly in your mailbox upon your request.

 Ordering with a fake name

Most people prefer not to use their real names for privacy reasons. That is OK since package signing is not required anyway. As long as your physical address and/or postal address is valid, we can deliver your package to you irrespective of which name you use. We can either place the package directly in your mail box or place at your door step or deliver to anyone in your address.

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